Reviews (17)

First we start with a mistake...
Having observed the healthcare industry for the last couple of decades, I would like to point out a flaw in the author's recommendations:
the next 20 years, explained
Michael Porter, of value chain and competitive advantage fame, has taken on the US health care system.Your reviewer, who is speaking from inside the system, can guarantee that both his diagnosis and his proposed fix are bang on. In short, you bring the US healthcare system in line with other industries by making information about the outcomes of healthcare available to consumers, then letting them choose. How to get there from here takes up most of the book, and it is as brilliant and thoughtful as Porter fans have come to expect. Read this one.

A sentinel work on healthcare reform
Michael Porter and Elizabeth Teisberg have presented a sentinel work in the field of healthcare management.American healthcare is capable of providing the very best skill, professional expertise, and technology the world has ever seen. What is failing in our healthcare system is the management and business organization required deliver value to the recipients of this expertise-- patients.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Cost control    5. Cost effectiveness    6. Economic Conditions    7. Evaluation Of Health Services    8. Health Care Issues    9. Health Policy    10. Industries - General    11. Management - General    12. Medical Economics    13. Medical care    14. Public Policy - Economic Policy    15. Quality control    16. Business strategy   

Reviews (5)

... although impractical !
Ok. Let us consider it realistically and professionally. Nothing to say about the book more than what all others have said. Simply great. However, enjoying a book is not, and will never be, a goal in itself. What matters is what benefit you can get out of IMPLEMENTING what is in it.
I HAVE BEEN DISNEY-FIED
EVERY HOSPITAL ADMINISTRATOR DOWN TO THE HOUSEKEEPERS NEED TO READ THIS BOOK. THIS SHOULD BE MANDATORY WHEN A NEW EMPLOYEE ENTERS THE WORK PLACE.OUR HOSPITAL HAS BEEN STRUGGLING LIKE MOST WITH WORRY ABOUT THE BOTTOM LINE MORE THAN THE PATIENT. THIS BOOK WILL BE USED IN OUR DEPT (I WORK WITH CANCER PATIENTS) FOR OUR UNIT MEETING DISCUSSIONS. I AM GOING TO MAKE IT A MANDATORY READ. THANKS FRED....I AM DISNEY-FIED

Not Just for Hospitals!
I have been a Lean Production Systems Practitioner for over twenty years and have had the privilege of learning from some of the original teachers of Lean in the United States. I have been influenced by Deming, Juran, Goldratt, Peters, Covey, Kotter, Drucker, Greenleaf, Senge and many other authors on leadership and management of change and continuous improvement and organizational learning. I first read Fred Lee's book as I began a project to implement lean systems in several hospitals. "If Disney Ran Your Hospital" ranks as one of my favorite books on not only excellence in customer service but on leadership and organizational development. I especially enjoyed the discussion in Chapter 10 of the"Five Traps" that organizations and its leaders must avoid. ... Read more

Subjects:  1. Health Care Delivery    2. Hospital Administration    3. Medical    4. Medical / Nursing   

Reviews (3)

Good introduction to HS for non medical types
Using this text for a distance learning course.Seems to provide a good introduction to the subjects of Health Services.Written on a level I can understand, not being a medical person, but a hospital support person.

Oddly parochial title ...
If this book is only about the US health service, why doesn't the title say so?There are quite a few other countries out there in the world, and almost all of them have health services!

Excellent introductory overview to the US health system.
Williams and Torrens have developed one of the best introductory texts on the US health system. The book has clear learning objectives, useful references, and helpful diagrams. The American health system is farily andaccurately described, warts and all. ... Read more

Subjects:  1. Administration    2. Health Care Delivery    3. Health services administration    4. Medical    5. Medical / Nursing    6. Medical care    7. Public Health    8. Sociology    9. United States    10. Health systems & services    11. Medical / Administration   

Subjects:  1. Administration    2. Health Care Delivery    3. Health Services Administration    4. Medical    5. Medical / Nursing    6. Hospital administration & management    7. Medical / Administration   

Reviews (2)

Review of Law in Medicine
Pozgar's book is organized by legal topic and cites relevant case law in all instances.It is an excellent overview of American law as it applies to the health care practitioner or organization.He has taken a topic thatit difficult to communicate and made it very enjoyable reading.Studentswill find it much easier reading than most graduate level texts.

Great information for those new to health care law.
This book was very useful to me. I am a health information management student planning to enter a graduate health administration program. I took the class and this particular book was the text. Our instructor is a lawyerand runs risk management at our university hospital. The text furtherexplained basic legal priciples and related them to health care. The textis easy to read and gives several references to actual documents. ... Read more

Subjects:  1. Administrative Law & Regulatory Practice    2. Law    3. Legal Reference / Law Profession    4. Malpractice    5. Medical Law & Legislation    6. Medical laws and legislation    7. Medical personnel    8. United States    9. Medicolegal issues    10. Non-Classifiable   

Reviews (4)

A Great Intro Into Health Care Finance
As stated in the preface of the book, the goal of the book, "was to create a text that introduces students to the most important principles and applications of healthcare finance..."This book was an excellent introduction into finance.Not only did it explain accounting and financial terms and theories, it uses excellent examples of real life health care situations to further the reader's understanding of the topics.This was my first time exposed to finance of any type.At the end of the book, I felt like I had a firm understanding of the basics.Excellent book for beginners.

Superb textbook
As a cardiologist, I have used many textbooks over the years. I am now a hospital's Chief Medical Officer and am enrolled in an MHA program. Dr. Gapenski's book is one of the best-written textbooks I have ever used. It clearly and consisely discusses financial concepts as they apply to healthcare. He has the ability to make the most complex concepts easily understood.

Excellent text with Case book & teaching guide available
This text is used at both the University of Florida and Wisconsin's programs for the Executive programs for the Masters in Health Administration.I just finished the course in November, 2000 - a course taught by the author.It was excellent.While it is written to meet the needs of a student with no financial background, the material can also be challenging to the CPA. A case book andteachers guide are also available seperately, and would be helpful to someone teaching a Finance course for the first time. ... Read more

Subjects:  1. Accounting    2. Finance    3. General    4. Health Care Delivery    5. Health facilities    6. Hospital Administration    7. Medical / Nursing    8. Social Science    9. Sociology   

Subjects:  1. Budget    2. Budget process    3. Budgeting    4. Business & Economics    5. Business/Economics    6. General    7. Governmental Budgeting    8. Politics / Current Events    9. Program budgeting    10. Public Affairs & Administration    11. Public Finance    12. United States    13. Business & Economics / General    14. Economics, Finance, Business and Industry    15. Reference, Information and Interdisciplinary Subjects    16. Sociology, Social Studies   

Reviews (8)

You've got to read this book!
I received this book as a gift. There are quite a few books on this subject on the market and this one is the best. I too could not put it down and finished it in 3 days. It's a huge book, a great resource that is well researched and written.. I have a few friends who've purchased this book and really loved it too. I can highly recommend this book
Understanding Health Policy
This book is very well written. Though it crams a lot of information into a small number of pages, it is easy to understand. It is excellent at covering all angles of a topic.

A little too focused on clinicians
I needed a book to use for a class I am teaching.This book, while excellent was focused on the clinicians' point of view, somewhat to the exclusion of other angles.
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Subjects:  1. Health Care Delivery    2. Health Care Policy    3. Medical    4. Medical / Nursing    5. Public Health    6. Health systems & services    7. Medical / Public Health   

Reviews (3)

Non-Working Disk
The disk that came with the book is a data disk only, and does not contain the program that created the data.That is why the data disk is not a workable disk, unless you have The Medical Manager installed on your computer!The book is too geared to be used with the Medical Manager Software Program, and is difficult to read it as a stand alone book.
Medical Manager review
I am an instructor for the Medical Manager class and have been for over 5 years.I have used almost every version possible with the Medical Manager.This is a fairly good book for students to learn from.As long as the person reads the instructions and then looks at the exercises, they should have NO problems.However, if the person just looks at the exercise and does not read the material, they may have difficulty.Some of the exercise/pictures are different then the actual reading part but not too many.Overall this book makes it fairly simple to learn this program.

not very good
Confusing to follow instructions for data entry.
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Subjects:  1. Administration    2. Allied Health Services - Medical Assistants    3. Business Software - General    4. Computers - Accounting Packages    5. Medical    6. Practice Management & Reimbursement    7. Hospital administration & management    8. Medical / Allied Health Services / Medical Assistants   

Subjects:  1. Administration    2. General    3. Health & Fitness    4. Health Care Delivery    5. Health services administration    6. Health/Fitness    7. Hospitals    8. Medical / Nursing    9. Family & Health    10. Health & Fitness / General    11. Popular medicine    12. Reference, Information and Interdisciplinary Subjects   

Reviews (278)

THE SECRET TO DECLUTTERING YOUR LIFE
I've been a subscriber to FlyLady's yahoo group for nearly a year, yet I felt like I wanted to really know what got her started. This book was great for giving me a a behind-the-scenes peek.
Wonderful if you're paralyzed by perfection, but...
Sink Reflections is a fun, lighthearted read that will inspire anyone to take better care of herself and her home. The get-organized program she recommends is perfect for people who are paralyzed by perfection, (e.g. you never clean because you don't have time to do it "the right way").
Change your life.Have peace in your home.
This book isn't for everyone. It only works if you are a sidetracked homemaker.Born organized people don't get it.My house is cleaner than it has ever been, bills are paid ahead, Papers are filed or thrown away, I only work on the house an hour a day or less, and it is very liveable. I work 50 hours a week and don't have a lot of time for housework.No one's house is too cluttered or dirty for this system not to work.[..] ... Read more

Subjects:  1. Cleaning & Caretaking - General    2. House cleaning    3. Inspirational    4. Motivational & Inspirational    5. Personal Growth - General    6. Self-Help    7. Self-Help / General   

Reviews (2)

An Excellent Reference on the Evolving Health Care Landscape
Where is our nation's health-care system headed in the next decade? And how will we cope with the inevitable collision of rising costs, politics and human needs?
Thoughts on Health and Health Care 2010
This is a very interesting prediction of what health care may hold for us this decade.I enjoyed reading forecasts of what the population will be like and their lifestyles, as well as buying habits. Health careers that will be booming were discussed as well as what medical advances will flourish. I found it interesting that this publication does not really predict a nursing shortage as everyone else is predicting. The discussion of insurance plan growth and changes was less interesting to this reader but necessary. ... Read more

Subjects:  1. Healing    2. Health Care Delivery    3. Medical    4. Medical / Nursing    5. Public Health    6. Public Health (General)    7. 21st century    8. Health systems & services    9. Medical / Public Health    10. Social forecasting, futurology    11. USA   

Reviews (3)

Inaccurate and vapid
If you've ever had any actual experience in public health, you will probably recognize this book for the sham it really is. Public health systems in the real world just don't behave in the idealized way that Turnock describes. Moreover, Turnock is far too uncritical of HMOs, which consitently fail to provide actual assitance (not just theoretical assistance) to patients who need it. There is also no understanding at all here about the ways in which class differences affect dstribution of health care coverage, or any discussion of what we might be able to do about it. Wow...
Boy, I'm surprised at the reaction the book is getting! I have this book, and it's really quite good - I'm an MS-Epidemiology candidate, and it's really helped me with the fundamentals of the field. Incidentally, in response to the implication that Dr. Turnock is less than qualified to put forth an effort such as this, you might want to investigate that, you can find his impressive accompishments at the school's website. Board certified in Preventive Medicine and Public Health, and former director of the IDPH, to name a few? Sounds qualified to me. I'd recommend this book to any PH student or someone looking to learn the basics...I don't hesitate to rank this right up there with Gordis. Cheers!

Good guide to understanding Public Health
This book really tells us what the Public Health is and how it works, as the title suggests. Even though data or statistics cited are somewhat outdated, you can understand the fundamental meaning of PH. ... Read more

Subjects:  1. General    2. Health Care Delivery    3. Health Services    4. Medical / Nursing    5. Public Health Administration    6. Public health    7. Social Science    8. Sociology    9. United States    10. Health & Fitness / General    11. Health systems & services   

Reviews (4)

Delivering Health Care in America: A Systems Approach
I was very satisfied. Quick service and quality product.

The Best
I've seen a lot of health care texts and this one is by far the best book of its kind.Very current and thorough coverage of all aspects of health care delivery. This book really shows you how all of the components of the health care system fit together. The author has done a remarkable job and all students in health care and health administration need to read this book.KUDOS!!!!

Fluffy
This book is near 600 pages, but it could be condensed to 300 easily: by cutting back on some simplistic flow charts and over-explanation.Maybe the goal was to make the book readable for the high school level, but I didn't find its style or level appropriate for a graduate (MBA) textbook.One further annoyance was the authors' shameless and open promotion of socialized health care.A more balanced take would give the authors greater credibility. ... Read more

Subjects:  1. Administration    2. Health Care Delivery    3. Medical / Nursing    4. Medical care    5. Medical policy    6. Public Health    7. Sociology    8. United States    9. Reference, Information and Interdisciplinary Subjects    10. Sociology, Social Studies   

Reviews (6)

NEW AND TIMELY PURCHASE
I received the new book promptly; plus, it was at a great price.

Terrific help
Very helpful, the only resource I used for the exam.Will sell my copy, no marks and CD in perfect condition. contact me at thegeo98@sbcglobal.net

Goal Achieved!
A Case Manager's Study Guide: Preparing for Certification works well for the motivated self learner. The information contained in the book is thorough and concise. I felt prepared for the test after I completed my studies. The test questions, with the added benefit of having them on a CD-ROM, provide the learner with an excellent opportunity to prepare for the certification test environment, especially if you have test anxiety! I just received notice that I met the qualifications and passed the examination to be qualified as a Certified Case Manager(CCM). ... Read more

Subjects:  1. Examinations, questions, etc    2. General    3. Health Care Delivery    4. Health services administrators    5. Licenses    6. Managed care plans (Medical ca    7. Managed care plans (Medical care)    8. Management    9. Medical    10. Medical / Nursing    11. Nursing - Management & Leadership    12. Oncology    13. Study and teaching    14. Non-Classifiable    15. Reference, Information and Interdisciplinary Subjects    16. Surgical oncology   

Reviews (2)

The Case Management Bible
I am not a case manager, however I work with them on a regular basis. I have found this book extremely helpful in understanding the field, theimpact case management can and does have on the health care deliveryprocess, and how it helps improve outcomes and contain costs, especially incritical and chronic care cases. This book is an invaluable tool for casemanagers and anyone who requires proven, nuts and bolts information on theprocess of case management and the role of case managers in health care.Lots of basic, hands-on, how-to information.

A terrific resource for new case managers !!!
I have used this book in developing case manager inservice programs and it has been invaluable as a framework for the case manager's role and responsibilities. It is great !! ... Read more

Subjects:  1. Case Management    2. Case management services    3. Handbooks, manuals, etc    4. Health Care Delivery    5. Hospitals    6. Medical    7. Medical / Nursing    8. Nursing - General    9. Nursing - Nurse & Patient    10. Medical / General    11. Nursing    12. Reference, Information and Interdisciplinary Subjects   

Reviews (2)

I highly recommend this work
The concepts in this book have strenghtened the loving care we provide at our hospice. Our patients and families love the angels of hospice who provide true sacred encounters.I would recommend this work to ANY healthcare organization committed to providing the best care imaginable.

Best Healthcare Book Ever!
Radical Loving Care is, in my opinion, a breakthrough book. Every caregiver in America should read this - and then put Erie's words into action. American healthcare would be transformed for the better.
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Subjects:  1. Health Care Delivery    2. Hospital Administration    3. Medical    4. Medical / Nursing    5. Physician & Patient   

Reviews (4)

A solid guide for students, professionals, and lay people
Now in an updated fifth edition, Health Care USA: Understanding Its Organization And Delivery by co-authors Harry A. Sultz (Dean Emeritus School of Health Related Professions State University of New York at Buffalo) and Kristina M. Young (Instructor Department of Social and Preventive Medicine School of Public Health and Health Professions University of Buffalo, State University of New York) is a solid guide for students, professionals, and lay people to the latest industry developments, cost increases, and legal transformations to the American health care system. From the organization, origin, and performance of hospitals, to the nuances of financing health care, managed health care, long-term care, and mental health services, Health Care USA spares neither depth nor statistical analysis. Charts and graphs help illustrate the meticulously researched data, and exhaustive notes and an index round out this "must-have" reference guide for any reader seeking a better understanding of America's governmental health care bureaucracy.
I would have given it a minus three stars if it had been available
This is the hardest to read textbook I have ever owned.Textbook authors need to understand that they are writing for students, not their peers.I want the basics.I want to be able to read it in my own language and not have to continually look up words that the majority of people never use.I have other things to do with my time besides trying to decipher what the authors are trying to say.It's as if it's written in code and you have to figure out what it means.It's like learning a different language.They could have put the important stuff in a book about 50 pages long and left out 400 pages of filler.

Poorly written
This book is hard to read.I would rather have a book that is not filled with extra large words, nominalizations and third person perspective.Here is an example:
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Subjects:  1. Delivery of Health Care    2. General    3. Health Care Delivery    4. Medical    5. Medical / Nursing    6. Medical care    7. Medical policy    8. United States    9. Health systems & services   

Reviews (1)

Helpful - but out of date
I had this text book overnighted to me due to the fact that my campus bookstore didn't have it in stock.I paid the shipping then found out later that the book had been updated and my classmates were all using the fourth edition.The editions are rather similar and the book is still helpful.There are enough "real time" examples as well as charts & graphs to make this a necessary text for Health Politics.The appendix section is also noteworthy. ... Read more

Subjects:  1. General    2. Health Care Delivery    3. Health planning    4. Medical    5. Medical / Nursing    6. Medical laws and legislation    7. Medical policy    8. Public Health    9. United States   

Subjects:  1. Consumer Health    2. General    3. Health Care Delivery    4. Health Care Issues    5. International Cooperation    6. International Relations - General    7. Medical    8. Public Health    9. Public Health (Specific Aspects)    10. World health    11. Personal & public health